| About Us
Miss Bling Baby .com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Miss Bling Baby .com
London United Kingdom
Phone: 0015
Fax:
Email: sales [at] missblingbaby [dot] com
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FAQ's
Do you sell Gift Vouchers |
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
We deliver to most major countries. Please note, we are unable to deliver to your country if it is not listed in the the dropdown at checkout. Please note that depending on your country, the postal charge that is added to your item is in accordance with your country and it's distance from our dispatchment centre in the United Kingdom.
Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Which courier company do you use?
We use Royal Mail, Parcelforce and Interlink Express for deliveries within the UK. We use Royal Mail and Parcelforce to Europe and Rest of World. Unless the next day delivery service is selected, then your parcel will be sent using Royal Mail. Next day delivery is not available for customers outside of the United Kingdom.
Can you leave the delivery at an agreed hiding place?
Unfortunately all packages are delivered to the given address and posted through the letterbox. We do not have a system for agreed hiding places of packages or a system to a leave a package with a neighbour. Following a failure to be able to deliver due to a lack of an accessible letterbox or the customer not being present at the address the courier will leave you a card in your door detailing the time which the package was delivered. This card will detail your local pick up point where you can collect the goods.
I'm not going to be in when you deliver my parcel. What will happen?
The courier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
Do you deliver to BFPO addresses?
No.
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Delivery Information
Product postage and packaging prices are determined by weight. These weights are calculated by the average:
Earrings: 25g
Necklace: 100g
Bangle: 100g
Brooch: 45g
Ring: 10g
UK
You may select one of the following two delivery methods at the final billing page:
Standard Delivery (3-4 working days):
Up to 250g: £2.35
Up to 500g: £2.74
Up to 1kg: £3.78
Next Day Delivery: £4.95. Available Monday to Thursday (UK Only)
IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:
Before placing your order, please note:
If you place your order before 2.00pm on Monday to Thursday it will be dispatched the same day by Interlink Express, to arrive the following day between 8am-3pm.
Interlink Express cannot specify a particular delivery time within the 8am-3pm window.
Next Day Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 44, 45, 51-56, BT, IM, JE, GY
After your order has shipped:
The delivery address may not be changed.
You may track your order from the Interlink Express website using a unique tracking link, which will be emailed to you.
If you are not present to accept the delivery the driver will leave the parcel in a 'safe place' (out of sight and protected from the elements). He will then leave a card through your door informing you of this.
If successful, the driver will leave a card through your door with details of how to collect your parcel from the depot, or how to arrange for re-delivery.
USA & CANADA
Standard Delivery only - approx. 8 working days*.
Cost subject to weight**
*Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.
Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
EUROPE
Please click here to view the full list of countries we deliver to
Standard Delivery Only - approximately 4-8 working days
Cost subject to weight*
* The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.
AUSTRALIA, CHINA (PR), JAPAN AND NEW ZEALAND
Standard Delivery Only - approximately 8-14 working days*
Cost subject to weight**
* Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.
Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Weights of Products (average):
Earrings: 25g
Brooch: 45g
Ring: 10g
Necklace: 100g
Bangle: 100g
Up to 250g:
Europe: £3.60
Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, FYR Macedonia (Former Yugoslav Rep. of), Germany, Greece, Hungary, Iceland, Ireland (ROI), Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monac, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland Turkey, Ukraine
Rest of World: £3.95
Up to 500g:
Europe: £3.94
Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, FYR Macedonia (Former Yugoslav Rep. of), Germany, Greece, Hungary, Iceland, Ireland (ROI), Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monac, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland Turkey, Ukraine
Rest of the World: £5.98
Up to 1kg:
Europe: £6.34
Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, FYR Macedonia (Former Yugoslav Rep. of), Germany, Greece, Hungary, Iceland, Ireland (ROI), Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monac, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland Turkey, Ukraine
Rest of the World: £10.80 |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
All prices are Tax inclusive |
Online Security at MissBlingBaby.com
Missblingbaby.com operates a system of identity protection and customer detail data protection. Missblingbaby.com are totally committed to protecting the privacy of our site visitors and customers. The Missblingbaby.com team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, post & telephone.
Paypal is one of the world's leading services for online money transactions and have tight measures and security in place to ensure your online protection. Working with Paypal missblingbaby.com provides you with the safest method of money transfer by co-operating with a large online money transfer company.
Paypal (taken from paypal.com):
• Monitors transactions 24/7.
We believe that innovation and careful analysis is the way to beat fraud. That's why Paypal has developed industry-leading models to review every transaction-and help detect suspicious activity.
• Experts work behind the scenes to help protect you.
They have a team of agents worldwide who work to help shield you from fraud and identity theft.
If we suspect fraud in your account, we'll contact you immediately.
• PayPal's Fraud Investigation Team stops criminals.
Our Fraud Investigation Team is dedicated to creating a safe PayPal community. Our team includes former law enforcement officials who:
Identify and help prevent fraud before it occurs
Work with law enforcement around the world to help stop online criminals
The dedicated fraud teams, in combination with advanced technology, help ensure your transactions are safe.
By using Paypal information passed between your computer and our Web site cannot be read in the event someone else intercepts it. The payment system is on a separate system to your personal details to help avoid fraudulent activity and your payment details are not stored on our system with your registration details.
Is it safe to order online
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0015 (International +44 0015) or fax us on or write to us at London United Kingdom |
Privacy Policy
Miss Bling Baby .com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
I need to return an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt.
Please note:
If you require a different product (you will need to place a new order online and return the original item for a refund.)
Earrings are non-returnable for hygiene reasons. These are earrings. Everything else is refundable.
When refunding an item please place a copy of the original receipt that was sent to you with the item into the returns parcel so we have the details of the purchase.
For more details, including the returns address, please refer to our Returns Policy.
Faulty item
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund:
Please allow 3 working days from receipt of a return for us to process a refund.
Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days).
When will I receive my replacement?
Before contacting us please take note of the timescales required to process an exchange:
Please allow 3 working days from receipt of a return for us process an exchange.
Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
- UK - Up to 4 Working Days
- European Union - Up to 8 Working Days
- Rest of World - Up to 14 Working Days
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